Choosing a GLP-1 telehealth provider is a decision that affects your health and your wallet. These five questions give you a fast, reliable way to evaluate any provider before committing.
Question 1: Is the Medication Compounded by a Licensed US Pharmacy?
Good answer: "Yes, we partner with [named pharmacy], licensed in [state], operating as a 503B outsourcing facility."
Bad answer: Vague language about "quality manufacturing partners," references to international sourcing, or no pharmacy named.
Why it matters: Your medication's safety depends entirely on where it's made. A named, licensed US pharmacy operating under FDA oversight is accountable to regulators. An unnamed or offshore source is accountable to no one.
Question 2: Will a Licensed Physician Review My Case?
Good answer: "Every patient is evaluated by a board-certified physician before any prescription is issued. No prescription is approved automatically."
Bad answer: "Our team reviews your information," or any language avoiding confirmation of a licensed physician's involvement.
Why it matters: GLP-1 prescriptions require physician oversight for legitimate clinical reasons, screening for contraindications and evaluating your full health picture.
Question 3: What Is the All-In Monthly Price?
Good answer: "Our monthly price includes medication, supplies, physician consultation, and shipping. No additional fees."
Bad answer: A low advertised base price with consultation fees, supply charges, or shipping added separately at checkout.
Why it matters: The only number that matters is total monthly out-of-pocket cost. Compare against our GLP-1 cost benchmarks.
Question 4: What Is Your Cancellation Policy?
Good answer: "Cancel anytime, no fees, no minimum commitment."
Bad answer: Minimum subscription commitments, cancellation fees, or complex processes to stop your subscription.
Why it matters: Providers confident in their service don't need lock-in contracts. Providers who impose cancellation barriers know their customers would leave if they could.
Question 5: How Do I Reach You If I Have a Problem?
Good answer: Phone number, email address, live chat, and stated response times. Test this, send a question before buying.
Bad answer: Only a contact form with no phone number, no stated response time, or no live support channel.
Why it matters: If something goes wrong with your order or your health, you need to reach someone. Companies that are unreachable before you buy will be unreachable when you have a problem.
Use these five questions alongside the full provider legitimacy checklist before making any commitment.